We work within the following segments – Concept Development, Customer Service, Store Design & Roll out, Sales, Operations for Retail, Franchise and Organisations with multiple Customer Service touch points.
Transparent Partnering - The Australian Retail team have been involved in the retail, hospitality, franchise, recruitment sectors for over 30 years. As operators, equity participants and partners, to some of the most significant national and international brands.
Forensic Partnering - Outside of our visual exposure to National Clients, approximately 40% of all our work within this area is non-transparent. Our services are provided in confidence to identify, collect data and report on the “actual business delivery” identifying (with data) areas of concern. Normally engaged within the areas of corporate restructure, potential takeover, operational due diligence, sales reviews & operational franchise or systems congruency auditing.
Mystery Shopping - For over a decade delivering results, solutions, reports and insightful data. Our online delivery and verification processes are and always have been industry standards. Australian Retail will structure a tailored system with brand specific criteria/content for leveraged data capture, which provides “clear reporting” and review.